Solution: SCI established a dedicated facility within 15 miles of SCI and stood-up a year-round 24/7 operational capability that was led by a team of certified database management experts who were leaders in their field. Using CMMI Level 3 appraised business processes, a governance model that abided by Earned Value Management principles, and proprietary database methodologies, our technology consulting team fulfilled all performance metrics and quality standards, and ensured CMS processed its pre-defined health transaction goals.

Results: SCI’s technology consultants enabled CMS to focus on Medicaid and Medicare issues without being interrupted by technology challenges like software downtime, or data flaws. Our team maintained CMS’ technology backbone so that the agency’s personnel could focus on what’s really important to them – protecting the health and welfare of U.S. citizens and providing essential human services. 

Solution: SCI organized and deployed an on-site technology consulting team that possessed technical expertise and relevant professional experience in key databases like Sybase, Oracle, and MS SQL. Overseen by a distinguished SCI IT Program Manager, our team maintained and operated the SBA’s system without interruption and advised and performed key responsibilities for the mainframe production application: enhancements; 24/7 operation and maintenance; error recovery; scheduling; coordination; and program management.

Results: SCI’s technology consulting team operated a secure, reliable mission critical system that permitted the SBA to process, issue, and service small business and disaster loans in accordance with federal goals. Our team supported the full-lifecycle of all the direct and guaranty loan programs and investment programs, and the accounting that corresponded to each. In the end, SBA has improved its ability to access and share information with stakeholders, respond better to customer needs, and adapt to changing business needs.

Solution: SCI’s management consulting team dispatched key personnel to work on-site at the client’s facility and perform several business process analysis, management, and improvement project that would help IT managers understand their technical strengths and weakness. By subscribing to SCI’s CMMI Level 3 processes, and applying select techniques from industry methodologies such as LEAN and Six Sigma, our process consultants systematically progressed through overlapping projects within an accelerated schedule.

Results: SCI’s process consultants helped our client reduce costs and cycle times, improve quality, and, most importantly, identify process-based business functions that were eligible for software automation, in part or full. We also helped our client evolve its understanding how particular processes align to their business goals and metrics, customer desires and needs, and product development and management.